Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.
Personal Information
When you interact with our services, we may collect:
- Contact information (name, email address, phone number)
- Company information (company name, job title, industry)
- Project requirements and technical specifications
- Payment information (processed securely through third-party providers)
- Communication history and preferences
Technical Information
We automatically collect certain technical information:
- IP address and device information
- Browser type and version
- Operating system and device characteristics
- Website usage patterns and analytics
- Referral sources and page interactions
How We Use Your Information
We use the information we collect for various business purposes, always in accordance with applicable privacy laws.
Service Delivery
Providing and maintaining our IT services, web development, cloud solutions, and support services.
Communication
Responding to inquiries, providing project updates, and sending important service notifications.
Improvement
Analyzing usage patterns to improve our services, website performance, and user experience.
Legal Compliance
Meeting legal obligations, protecting rights, and ensuring security of our systems and data.
Marketing Communications
We may send you marketing communications about our services, industry insights, and company updates. You can opt-out of marketing emails at any time using the unsubscribe link or by contacting us directly.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share information in specific circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Cloud hosting and infrastructure providers
- Payment processing services
- Email marketing and communication platforms
- Analytics and website optimization tools
- Customer support and project management systems
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect the rights, property, or safety of Lekven Systems, our clients, or others
- Investigate potential violations of our terms of service
- Prevent fraud or security threats
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls limit data access to authorized personnel only
- Regular Audits: We conduct regular security assessments and vulnerability testing
- Employee Training: Staff receive ongoing training on data protection and security best practices
- Incident Response: We have procedures in place to respond to potential data breaches
Data Breach Notification
In the unlikely event of a data breach that poses a risk to your personal information, we will notify affected individuals and relevant authorities within 72 hours, as required by applicable privacy laws.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access
Request a copy of the personal information we hold about you.
Rectification
Request correction of inaccurate or incomplete personal information.
Erasure
Request deletion of your personal information in certain circumstances.
Portability
Request transfer of your data to another service provider.
Restriction
Request limitation of how we process your personal information.
Objection
Object to processing based on legitimate interests or direct marketing.
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
- Client Data: Retained for the duration of the business relationship plus 7 years for legal compliance
- Project Files: Maintained for 3 years after project completion for support purposes
- Website Analytics: Aggregated data retained for 2 years for business analysis
- Marketing Data: Retained until you unsubscribe or request deletion
- Support Communications: Kept for 2 years to maintain service quality
International Data Transfers
As a technology company serving clients globally, we may transfer your personal information to countries outside your region. We ensure appropriate safeguards are in place for such transfers.
Transfer Safeguards
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by the European Commission
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
Policy Updates
When we make material changes to this policy, we will notify you by email (if you have provided one) and prominently display a notice on our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Contact Us
If you have questions about this privacy policy, need to exercise your privacy rights, or want to report a privacy concern, please contact us:
Lekven Systems
Email: info@lakvensystems.com
Address: Ahmedabad, Gujarat, India
Response Time: We typically respond to privacy inquiries within 3-5 business days