Terms of Service

Acceptance of Terms

By accessing and using the services provided by Lekven Systems ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement.

These terms apply to all users of our services, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Description of Services

Lekven Systems provides comprehensive technology solutions including but not limited to:

• Web development and design services
• Cloud computing solutions and infrastructure
• Mobile application development
• Artificial Intelligence integration and consulting
• Cybersecurity services and solutions
• Digital transformation consulting
• System integration and maintenance
• Technical support and training

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of our services.

User Responsibilities

As a user of our services, you agree to comply with all applicable laws and regulations and are responsible for:

• Providing accurate and complete information when requested
• Maintaining the confidentiality of your account credentials
• Using our services only for lawful purposes
• Respecting intellectual property rights
• Not attempting to gain unauthorized access to our systems
• Reporting any security vulnerabilities or issues promptly

Service Agreements

Specific services may be subject to additional terms and conditions outlined in separate service agreements or statements of work (SOW).

Project-Based Services

• Detailed scope of work will be provided in writing
• Timelines and milestones will be mutually agreed upon
• Changes to scope may incur additional charges
• Client approval is required at designated checkpoints

Ongoing Support Services

• Service level agreements (SLA) will be clearly defined
• Response times vary based on service tier
• Maintenance windows may be scheduled as needed
• Regular reporting and communication will be provided

Payment Terms

All fees and charges for our services are specified in our proposals, service agreements, or invoices.

Payment Schedule

• Project payments may be structured as milestones or monthly installments
• Ongoing services are typically billed monthly in advance
• Custom payment terms may be negotiated for enterprise clients
• Late payment fees may apply after 30 days past due

Accepted Payment Methods

• Bank transfers: Preferred for larger amounts
• Credit cards: Subject to processing fees
• Digital payment platforms: Various options available
• Checks: For established business relationships

Intellectual Property Rights

We respect intellectual property rights and expect our clients to do the same.

Our Intellectual Property

• All proprietary methodologies, frameworks, and tools remain our property
• Pre-existing intellectual property is not transferred to clients
• General knowledge and experience gained remain with our team

Client-Owned Work Product

• Custom code developed specifically for clients becomes their property upon payment
• Client-provided materials and content remain client property
• Derivative works may have shared ownership as specified in agreements

Third-Party Components

Our solutions may incorporate third-party software, libraries, or services. These components are subject to their respective licenses and terms.

Confidentiality and Data Protection

We are committed to protecting the confidentiality of client information and maintaining the highest standards of data security.

Information We Protect

• Business strategies and proprietary information
• Technical specifications and system architectures
• Customer data and personal information
• Financial information and transaction data
• Any information marked as confidential

Limitation of Liability and Warranties

While we strive to provide high-quality services, we must limit our liability to protect our business interests.

Service Warranties

• Professional Standards: Services will be performed in a professional and workmanlike manner
• Industry Practices: We will use industry-standard practices and methodologies
• Bug Resolution: Critical bugs will be addressed promptly during warranty periods
• Performance Guarantees: May be specified in service agreements

Liability Limitations

Our total liability for any claim related to our services shall not exceed the total amount paid by the client for the specific services in question during the twelve months preceding the claim.

Termination

Either party may terminate services under certain conditions as outlined below.

Termination by Client

• 30 days written notice required for ongoing services
• Project-based work may be terminated at specific milestones
• Payment for completed work is due upon termination
• Confidential information must be returned or destroyed

Termination by Lekven Systems

• Immediate termination for breach of these terms
• Non-payment may result in service suspension
• We may terminate with 30 days notice for business reasons
• Refunds may be provided for prepaid, unused services

Governing Law and Dispute Resolution

These terms are governed by the laws of India, and any disputes shall be resolved in accordance with Indian legal procedures.

Jurisdiction

• Courts of Gujarat, India have exclusive jurisdiction
• Indian Contract Act and IT Act provisions apply
• International clients consent to Indian jurisdiction

Dispute Resolution Process

• Good faith negotiations should be attempted first
• Mediation may be pursued for complex disputes
• Arbitration in Ahmedabad, Gujarat as final resort
• Prevailing party may recover reasonable attorney fees

Changes to These Terms

We may revise these terms of service from time to time. Changes will be effective immediately upon posting on our website.

Version Control

• Each version will be dated and archived
• Major changes will be highlighted in communications
• Previous versions remain accessible for reference
• Specific service agreements may override general terms